Shipping & Delivery

【 国内 】

送料

全国一律¥1,000 
総額¥30,000 (税込)以上のご注文は送料無料
(2023.7.18より改定)


販売価格

販売価格は、表示された金額(表示価格/消費税込)と致します。


代金の支払方法・時期

支払時期
商品注文確定時にお支払いが確定致します。

支払方法
クレジット決済 (VISA, MASTER CARD, AMERICAN EXPRESS),
Shopify Payment, Pay Pal, Google Pay, Shop Pay 

 
商品のお届け時期

※ご注文より、土日・祝日を除き通常3〜5日以内に承ります。
※生産の都合上、お届けする納期が前後する場合がございます。

 
返品・サイズ交換について

※不具合のある商品を受け取った場合は返品・交換を承ります。
※サイズ交換をご希望の場合は交換を承ります。

商品到着後7日以内にお問い合わせフォームよりご連絡ください。
なお、返品・交換をお受けできる条件は下記の通りです。

・商品到着後7日以内
・未使用、未洗濯、あるいは室内での試着のみ
・タグ等の付属品完備(タグを商品から切り離した場合、返品・交換をお受けできませんのでご注意ください)
・商品や外装の状態が、お届け時と大きく変化が無い
・値下げ、セール品ではない商品
・サイズ交換のみ、往復送料をお客様ご負担とさせていただきます。

※商品に不備がない限り返品はお受け致しかねます。ご了承ください。
※パソコンや携帯端末での閲覧という特性上、商品の画像が実際の色目と多少異なる場合が有りますがご了承ください。色などについて詳しく知りたい方はご購入前にお問い合わせください。


【 Overseas 】

1.All orders are shipped with EMS from SAGAWA EXPRESS.
2.Shipping of your purchase will be made within 1-5 business days upon the reception of your order.
3.We don't offer gift wrapping.
4.Delivery times are provided as guidelines only (below). Please kindly note that delivery to rural addresses can result in longer delivery times.

 Region  Country  Charges

 Delivery
 period

 Asia 
 China,Taiwan,Korea  ¥4,000  2-4days.
 India,Malaysia,Hong Kong,Thailand,Singapore,Vietnam,Turkey  ¥5,000  2-6days.
 Saudi Arabia  ¥6,000  6days.
 Bahrain  ¥7,000  7-9days.
 Oceania
 Australia  ¥7,000  3-5days.
 New Zealand  ¥6,000  4days.
 Americas
 Canada,Mexico,Argentina,Colombia  ¥7,000  3-4days.
 U.S.,Brazil  ¥8,000  3-4days.
 Europe

 Austria,Belgium,Denmark,Finland,Germany,Italy,Netherlands,Norway,
 Poland,Portugal,Russia,Spain,Sweden,Swiss,Ukraine,United Kingdom

 ¥6,000  2-5days.

Delivery details for other regions, please contact us.
Delivery times are provided as guidelines only. Please kindly note that delivery to rural addresses can result in longer delivery times. IIROT cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs and payment process over which it has no control.
We may cancel your order due to international circumstances or logistics.
It is possible to change the size if you are willing to pay the delivery fee on both ways.

Payment method/timing

Payment period:Payment will be confirmed when the product order is confirmed.

Payment method
Credit payment (VISA, MASTER CARD, AMERICAN EXPRESS), Shopify Payment, Pay Pal, Google Pay, Shop Pay



Taxes and Duties

The prices of products are expressed in Japanese Yen excluding customs duties.
For international shipping, all applicable duties shall be borne by the customer. Unfortunately we cannot estimate how much duties you will pay so please contact to your local customs for the price estimate.
The duties may be charged upon reception of your purchase or invoiced afterwards.

The prices shown on the product page include tax in Japan.
If you order from a country other than Japan, we will charge you the product price and shipping fee.
Customs duties are excluded.
Please check the amount in the cart.


Returns policy

IIROT has 7 days returns policy for defective products. Any claim regarding the product(s) must be submitted in 7 working days following receipt of the product(s). They must be sent in their original condition (packaging, accessories, tag, etc.). The customer must contact the customer service beforehand via e-mail at contact info.iirot@gmail.com to obtain further instruction.

The returns and exchanges shall be accepted only for following conditions.

IIROT does not accept returns or exchanges unless the product has initial defects.
Please kindly be aware that due to the nature of viewing condition or device, the product images may slightly differ from actual products. You can inquire us via email for accurate information.

1. Within 7 days of arrival of the product(s).
2. All items must be tried indoor and ideally on a carpeted surface for shoes until you decided to keep them.
3. Make sure all products must be returned exactly as you received them, including tag, interior papers and seal still attached.
4. All products which come in their own box, including but not limited to shoes and accessories, must be returned in their original, undamaged condition as this is considered part of the product.
5. We cannot accept return, refund or exchange of sale product.